Refund policy

 

REPLACEMENT POLICY

BROKEN OR DAMAGED ITEMS
If your order arrives broken or damaged, just email shop@janewest.com a picture of the item next to your package with the shipping label visible. You have 3 days to report the problem. Once we’ve had a chance to look it over, we may issue a replacement and will ask for the broken item to be shipped back at no cost to you so we can closely evaluate the issue. 

LEGAL NOTE: Please dispose of all broken glass carefully and responsibly. Jane West® is not liable for any harm inflicted by broken glass products.

INCORRECT ITEMS
If you receive something other than what you ordered, email shop@janewest.com a picture of the item next to your package with the shipping label visible. You have 3 days to report an incorrect item. Once the error is confirmed, we may issue a replacement.

DEFECTIVE ITEMS
A defect is anything that interferes with the intended function of the piece, including:
Cracks
Wide restrictions
Poorly-fitting glass joints or closures
Blocked airflow

You have 7 days to report a defect in a piece you’ve ordered from janewest.com. Please email shop@janewest.com with your order number and a description of the defect. Depending on the nature of the defect, we may ask you to send us a picture or video. Once the defect is confirmed, we’ll issue you a store credit for the value of the piece or replace the item.  We may ask for the defective item to be shipped back at no cost to you so we can closely evaluate the issue.