Shipping policy

SHIPPING POLICY
Customers ask, why am I being charged more for shipping the more I spend?

And I get it, everyone loves “free shipping.” But the truth is, shipping is never really free. Every order takes time, care, and the right materials to ensure my custom designs arrive at your door safe and sound. 

As a small, independent brand, I cover a significant portion of those expenses myself. The shipping fee paid by customers just offsets the true shipping costs and packaging needed to deliver your order with the attention it deserves. 

I promise, it’s worth it.  
Jane
jane@janewest.com

SHIPPING TIERS 
Our flat rates cover a portion of our shipping charges,  shipping materials and fulfillment. 

Orders up to $59.99 = $7 flat rate 

Orders $60-$124.99 = $14 flat rate 

Orders $125-$249.99 =  $21 flat rate 

Orders $250-499.99 = $30 flat rate 

Orders $500 + = $50 flat rate 

SHIPPING LOGISTICS
Domestic (USA) shipments typically ship via USPS or UPS.

International shipments typically ship via DHL or USPS.

For any orders being delivered through a freight forwarding service, we are not responsible for any delivery issues that may occur.  A Refund will not be issued.

DHL International Shipments: You must prepay duties & taxes during checkout.

USPS International Shipments: While this shipping option provides great value, this option does NOT include prepayment for duties or taxes. YOU WILL BE CHARGED FOR DUTIES AND TAXES BY THE CARRIER UPON DELIVERY.  Additionally, you can expect much longer transit time for delivery (e.g., 7-21 days).  We strongly recommend our customers purchase package protection to cover any risk of loss or damage.

**International orders that are refused by a customer at Customs will only be refunded if the product is returned to Jane West in its original condition. Original shipping fees will not be refunded.**